Everything you need to know about the audit process, your documents, your rights, and what happens after you submit.
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01General Questions
What exactly is Solar Audit Services?
Solar Audit Services is a documentation-forward forensic intake platform — not a law firm. We perform attorney-supervised analysis of solar contracts, identifying violations and organizing case files for delivery to appropriate partners. Homeowners receive structured audit reports and clear guidance on their options.
Is SAS a law firm? Will submitting create an attorney-client relationship?
No. Solar Audit Services is not a law firm and submitting a contract does not create an attorney-client relationship. Our analysis is informational and educational. If your case warrants legal representation, we will connect you with independent attorneys — that relationship is separate from SAS's services.
How much does an audit cost?
The initial audit and review is completely free. No upfront cost, no subscription, no obligation. If your case is referred to a legal partner through Path B, any fees associated with legal representation are entirely separate and subject to that firm's own engagement terms.
Who qualifies for an audit?
Any U.S. homeowner who has a solar installation financed through a third-party loan, PPA, or lease agreement may submit for review. We accept cases from all 50 states. Cases involving larger loans, multiple violation indicators, and significant disclosure failures are prioritized.
My solar system works fine. Can my contract still have violations?
Yes — system performance is separate from contract compliance. A solar system can be functioning perfectly while the underlying loan agreement contains undisclosed dealer fees, escalator clauses, or tax credit misrepresentation. The system working doesn't mean the contract was legal.
02The Audit Process
How long does the audit take?
Initial qualification is completed within 24 hours. Full forensic analysis is completed within 48–72 hours of document collection. Your audit report is delivered within 72 hours of analysis completion.
What documents do I need to submit?
The most important document is your complete loan agreement — all pages and addenda. Helpful supporting documents include: installer disclosure forms, savings projections shown at signing, UCC filing notice, and lender correspondence. Submit what you have — we'll help collect the rest.
What is Path A and Path B?
Path A is the advisory relief track — your case file is delivered to a solar relief organization partner. Path B is the litigation track — your case file is delivered to a matched mass tort attorney for potential legal action. You choose your path.
What if I don't have my contract documents?
Use the "Describe Your Situation" tab on the intake form. Our intake team will guide you through requesting your documents from the lender — which you're legally entitled to under TILA.
What happens after I submit?
Within 24 hours, an intake specialist contacts you to confirm receipt and verify documents. After forensic analysis, you'll be contacted to review your results and choose your path before any case delivery occurs.
03Legal Questions
What violations are you looking for?
Six primary categories: hidden dealer fees, escalator clause non-disclosure, inflated savings representations, tax credit misrepresentation, UCC-1 lien filing without notice, and arbitration clause disclosure failures. We also review for state-specific consumer protection violations.
What if my contract has a mandatory arbitration clause?
Many arbitration clauses were not properly disclosed — which can be grounds for challenging them. Attorneys in our network are experienced in arbitration clause challenges. The existence of an arbitration clause does not prevent your case from proceeding.
Is there a statute of limitations I should be aware of?
Yes — most consumer protection claims have windows of 2–4 years. Do not wait. Submit your intake immediately. Statute deadlines are tracked from the moment your case enters the SAS system.
I already accepted a settlement. Can SAS still help me?
It depends on the settlement terms. Submit your documents including the settlement agreement — our attorneys will review whether additional claims are available. Many early settlements were quite narrow in scope.
04Documents & Privacy
How are my documents stored and protected?
All documents are encrypted in transit (TLS 1.3) and at rest (AES-256). Files are stored in isolated, access-controlled cloud storage. Documents are never shared without your explicit consent. You may request deletion at any time.
Who will see my documents?
Only SAS's intake and analysis team — and, if you choose, the partner or attorney you're referred to. No documents are shared with your solar company, lender, or insurance company. You consent before any sharing.
What is TCPA consent and why do I need to provide it?
The Telephone Consumer Protection Act requires documented consent before contacting consumers. By checking the consent box, you give us permission to contact you about your case. Consent is captured via TrustedForm certification. You may revoke it at any time.
05Partners & Attorneys
How does an attorney access SAS case files?
Attorneys are onboarded through our contact form and vetted before receiving platform access. Once approved, case files appear in a secure partner dashboard, pre-organized with exhibit indexes and statutory citations.
Can my solar relief organization become a partner?
Yes. Partners receive pre-analyzed, attorney-supervised case files through a dedicated dashboard. Apply through our partner inquiry form.
Is SAS exclusive to specific law firms or organizations?
No. SAS is a multi-partner platform. We work with multiple organizations and law firms simultaneously, routing cases based on criteria, geography, and case type matching.
Still have questions?
Talk to Our Intake Team
Our specialists are available by phone during business hours and respond to email inquiries within one business day.