Privacy Policy

Solar Audit Services ("SAS," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information you provide through our website at SolarAuditServices.com and any associated intake forms, upload tools, and services (collectively, the "Platform").

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and mailing address
• State of residence and solar company name
• Details about your solar contract, lender, and situation
• Uploaded documents including contracts, addenda, photos, and communications
• Messages sent through contact or inquiry forms

Automatically Collected Information

• IP address, browser type, operating system
• Pages visited, time on page, referring URL
• Session data captured by TrustedForm for TCPA consent certification

2. How We Use Your Information

We use the information we collect to:

• Receive, score, and review your solar contract intake
• Organize and assemble your case documentation
• Contact you by phone, email, or text regarding your case review — consistent with the consent you provided
• Route your case file to affiliated solar relief advisors or independent legal professionals, with your consent
• Improve our Platform, services, and intake workflows
• Comply with applicable law, including TCPA obligations

3. TCPA Consent & Communications

By submitting your information through our intake forms, you provide express written consent for Solar Audit Services and its affiliated partners to contact you by phone (including autodialer or pre-recorded voice), email, or text message at the contact information you provide. This consent is not a condition of any purchase. You may opt out at any time by calling (817) 873-3271 or emailing privacy@solarauditservices.com.

We use TrustedForm to create an independent, verifiable record of your consent session at the time of submission.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Affiliated Solar Relief Partners — for advisory case processing, with your consent
• Independent Legal Professionals — for potential legal evaluation and representation, with your consent
• Service Providers — secure cloud storage, document management, analytics, and communication tools operating under confidentiality agreements
• Legal Authorities — when required by law, court order, or to protect the rights or safety of individuals

5. Document Security

All uploaded documents are encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256. Access to uploaded documents is restricted to authorized Solar Audit Services personnel and approved partner organizations on a need-to-know basis. Documents are stored for the duration required to process your case and deliver your file.

6. Your Rights

Depending on your state of residence, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at privacy@solarauditservices.com or call (817) 873-3271.

7. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a revised effective date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

9. Contact Us

Solar Audit Services
Privacy Officer
privacy@solarauditservices.com
(817) 873-3271